Refund policy
REFUND POLICY
Last updated: September 15, 2026
At ARS MAGNUS LLC, customer satisfaction is our priority.
PERISHABLE PRODUCTS AND FINAL SALES
Because fresh flowers and floral arrangements are perishable and are prepared specifically for each order, all sales are final and products cannot be returned or exchanged, except as described in this policy or as required by applicable law.
Fresh flowers are natural products. Minor variations in color, size, shape, bloom stage, and appearance are normal and do not constitute a defect.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If an arrangement arrives damaged, defective, or significantly different from what was ordered, please contact us within 24 hours after delivery at hello@arsmagnus.com.
Please include:
• Your order number;
• A description of the issue; and
• Clear photographs showing the condition of the arrangement.
We may request additional information reasonably necessary to review the claim. Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, store credit, partial refund, or full refund.
Requests submitted more than 24 hours after delivery may be more difficult to verify and may be denied where permitted by law. This notification period does not limit any rights that cannot legally be waived.
SEASONAL SUBSTITUTIONS
Flowers are seasonal and subject to availability. We may substitute unavailable flowers or materials with alternatives of equal or greater value while preserving the arrangement’s overall style, color palette, quality, and value.
A seasonal substitution made in accordance with our Shipping & Delivery Policy does not, by itself, make an order defective or incorrect.
CUSTOM AND PERSONALIZED ORDERS
Custom, personalized, and special-order arrangements are non-refundable and cannot be exchanged, except when they arrive damaged or defective, are significantly different from the confirmed order, or when otherwise required by applicable law.
ORDER CANCELLATIONS AND CHANGES
Please contact us as soon as possible if you need to cancel or change an order.
Once flowers or materials have been sourced, preparation has begun, or the order has been dispatched for delivery, cancellation or changes may no longer be possible.
If we accept a cancellation before preparation begins, any approved refund will be issued to the original payment method.
DELIVERY DELAYS OR INABILITY TO DELIVER
If ARS MAGNUS is unable to complete delivery on the confirmed delivery date, we will offer the customer the option to accept a revised delivery date or cancel the affected order and receive a prompt refund.
If delivery cannot be completed because of an incorrect or incomplete address, an unavailable recipient, denied building access, missing delivery instructions, or the absence of a safe delivery location, the order may not qualify for a refund and additional delivery fees may apply, to the extent permitted by law.
REFUND PROCESSING
Approved refunds will be issued promptly to the original payment method. After a refund is issued, additional processing time may be required by the customer’s bank or payment provider.
NON-WAIVABLE RIGHTS
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot be excluded, restricted, or modified under applicable law.
CONTACT US
For questions, cancellations, or assistance with an order, please contact us:
hello@arsmagnus.com
(305) 900-4141
ARS MAGNUS LLC
ARS MAGNUS Luxury Flowers & Design
