Refund policy

REFUND POLICY

At ARS MAGNUS Luxury Flowers & Design, customer satisfaction is our priority.

Due to the perishable nature of fresh flowers and floral arrangements, all sales are final and we do not accept returns.

If your order arrives damaged, defective, or significantly different from what was ordered, please contact us within 24 hours of delivery at hello@arsmagnus.com and include photographs of the issue. We will review each case individually and may offer a replacement, store credit, or refund at our discretion.

Custom, personalized, and special-order arrangements are non-refundable.

Orders that have already been prepared or are out for delivery cannot be canceled.

If a delivery cannot be completed due to an incorrect address, unavailable recipient, denied access, or lack of a safe delivery location, additional delivery fees may apply.

For any questions regarding your order, please contact us at hello@arsmagnus.com.

ARS MAGNUS Luxury Flowers & Design
hello@arsmagnus.com