Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: September 15, 2026

ARS MAGNUS LLC provides local flower delivery throughout Miami-Dade, Broward, and Palm Beach Counties.

TIME ZONE

All cutoff times and delivery windows in this policy are stated in Eastern Time (ET).

DELIVERY AREAS AND FEES

Delivery availability and applicable fees are calculated at checkout based on the recipient’s address. Complimentary delivery may be available on qualifying orders, depending on the delivery area and order value.

SAME-DAY DELIVERY

Orders placed before 2:00 PM ET may qualify for same-day delivery between 4:00 PM and 8:00 PM.

Same-day delivery is available only for eligible arrangements and delivery addresses and is subject to availability. Same-day delivery is not available on Sundays.

ORDERS PLACED AFTER 2:00 PM

Orders placed after 2:00 PM ET may be scheduled for the next available delivery date. The earliest available delivery window will be 4:00 PM–8:00 PM on the following delivery day.

For orders placed at any time on Sunday, as well as orders placed after 2:00 PM ET on Saturday, the earliest available delivery window will be Monday between 4:00 PM and 8:00 PM.

STANDARD DELIVERY WINDOWS

For eligible future delivery dates, available delivery windows may include:

• 9:00 AM–12:00 PM
• 12:00 PM–4:00 PM
• 4:00 PM–8:00 PM

Available dates and delivery windows are displayed during checkout.

DELIVERY TIMES

We make every reasonable effort to deliver within the selected delivery window. Exact delivery times cannot be guaranteed due to traffic, weather, building access, holidays, and circumstances beyond our control.

DELIVERY DELAYS OR INABILITY TO FULFILL

If we determine that we cannot deliver an order on the confirmed delivery date, we will contact the customer using the contact information provided with the order. The customer may accept a revised delivery date or cancel the undelivered order and receive a prompt refund.

These rights do not limit any rights that cannot be waived under applicable law.

RECIPIENT AVAILABILITY

If the recipient is unavailable, our driver may:

• Leave the arrangement in a safe location;
• Leave it with a concierge, receptionist, or neighbor when appropriate;
• Contact the recipient to coordinate delivery.

Additional fees may apply if another delivery attempt is required.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing complete and accurate delivery information. ARS MAGNUS is not responsible for delays or unsuccessful deliveries caused by incorrect addresses, missing apartment or unit numbers, restricted building access, or an unavailable recipient.

ORDER CHANGES

Requests to change a delivery address, date, or instructions must be submitted as soon as possible. Once an arrangement has entered preparation or is out for delivery, changes may no longer be possible.

SEASONAL SUBSTITUTIONS

Because flowers are seasonal and subject to availability, certain blooms may be substituted with flowers of equal or greater value. We will preserve the arrangement’s overall style, color palette, quality, and value.

CONTACT

For delivery questions or order assistance, please contact us:

Email: hello@arsmagnus.com
Phone: (305) 900-4141

ARS MAGNUS LLC